We want you to be completely satisfied with your purchase. This policy explains how to return books and request a refund or replacement.
Returning Faulty Books
- Faulty books can be returned for a full refund or replacement.
- To arrange this, please email orders@pre-prod-new-cabr-scl.kylient.com within 7 days of receiving your book, quoting the invoice number included with your order.
- We will refund the postage charged for sending you the book, plus £4.50 to cover the cost of returning it to us.
- If you request a replacement, we will send you a replacement copy free of charge.
Returning Non-Faulty Books
- If your books are not faulty, you may return them within 14 days of receipt for a refund.
- Refunds for non-faulty books exclude both our postage costs and your return postage costs.
- A refund will only be given if the books are returned in resalable condition.
- For orders over £100, an administrative fee of 10% will be applied unless a prior agreement has been made.
Books purchased for resale are not normally returnable unless agreed in advance at the time of purchase.
How to Return Books
Please send all returns to:
Cambridge Scholars Publishing
Lady Stephenson Library
Welbeck Road
Newcastle upon Tyne
NE6 2PA
United Kingdom
Postage Costs
Postage costs depend on the number of books and the delivery destination. For large orders,please contact admin@pre-prod-new-cabr-scl.kylient.com for a quote.
UK Postage Prices
| Number of Books | Price per Shipment |
|---|---|
| 1 book | £3.60 |
| 2–9 books | £4.15 |
| 10–25 books | £5.95 |
| 25+ books | Contact us |
International Postage Prices
| Delivery Method | Delivery Time | Number of Books | Price per Item |
|---|---|---|---|
| Standard Postage Europe | 2–3 weeks | 1–5 books | £6.50 |
| Standard Postage Rest of World | 2–5 weeks | 1–5 books | £6.50 |
| Courier Tracked Postage | 4–5 working days | 6+ books | £6.50 |
Estimated Delivery Times
| Destination | Courier | Standard Post |
|---|---|---|
| UK | 24 hours | N/A |
| Europe | 2–3 days | 2–3 weeks |
| North America | 3–5 days | 2–3 weeks |
| Rest of the World | Up to 7 days | 4–5 weeks |
Order Cancellations
- Orders can be cancelled before shipping by emailing orders@pre-prod-new-cabr-scl.kylient.com with your purchase order number or transaction ID.
- Your card is only charged when the books are about to be dispatched.
- If a book has already been sent, cancellations will be processed in line with the returns policy above.
If you selected a non-trackable service, we cannot be held responsible for non-arrival. We will, however, send a replacement copy if the item has not arrived. Refunds cannot be given for
non-arrival of books sent using a non-trackable service. Claims for non-arrival can only be made once the carrier’s maximum expected delivery time
has passed, starting from the day the item was shipped.