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This product has multiple variants. The options may be chosen on the product page
Service Analytics and Management
Strategy and Operations
This book covers key issues on service strategy, planning, design, and delivery. It explores service capacity management, resource planning, quality improvement, and the role of IT and Analytics. The text includes detailed cases for extensive class discussion.
This book covers key issues on service strategy, planning, design, and delivery. It explores service capacity management, resource planning, quality improvement, and the role of IT and Analytics. The text includes detailed cases for extensive class discussion.
View more
This product has multiple variants. The options may be chosen on the product page