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Outsourcing and Service Work in the New Economy
The Case of Call Centres in Mexico City
This book examines outsourcing's impact on workers in the new economy. Through a study of Mexico City's call centres, it identifies managerial practices that harm employment conditions, revealing how 'old economy' tactics persist in the 21st century.
This book examines outsourcing’s impact on workers in the new economy. Through a study of Mexico City’s call centres, it identifies managerial practices that harm employment conditions, revealing how ‘old economy’ tactics persist in the 21st century.
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This product has multiple variants. The options may be chosen on the product page