• 0
  • 0 Items - £0.00
    0
    • No products in the cart.
Awaiting product image
Service Analytics and Management
Read sample

£79.99

Service Analytics and Management

Strategy and Operations
By: Jitesh J. Thakkar

£79.99

This book covers key issues on service strategy, planning, design, and delivery. It explores service capacity management, resource planning, quality improvement, and the role of IT and Analytics. The text includes detailed cases for extensive class discussion.

This book intends to cover key issues on service strategy, planning, design, and delivery. The book is divided into six parts. The first part provides…
£79.99
£79.99
Read sample
1-0364-5218-2 , , , ,
Share

This book intends to cover key issues on service strategy, planning, design, and delivery. The book is divided into six parts. The first part provides an introduction to the context of services and discusses the issues and complexities involved in managing services. The second part deals with the design of services. This includes issues specific to service capacity management, service project management and service supply chain management. The third part will help the readers to understand various issues in service resource planning. Typically, this includes Demand Forecasting, Aggregate Planning, Service Scheduling, Service Inventory Management. Subsequently, part four covers the issues specific to service improvement. This will include service quality and six Sigma, service productivity and performance and managing people in service organizations. Part five deals with IT and Analytics in service management. This section deliberates upon IT and service management and various analytical models useful in managing services. Finally, part six includes five cases in detail for extensive and critical class discussion.

Dr Jitesh J. Thakkar is Dean (Academics) and Professor (School of Management) at Gati Shakti Vishwavidyalaya (GSV), Central University, Vadodara, India. Dr Thakkar was a faculty at Indian Institute of Technology (IIT) Kharagpur, India, and has more than 25 years of professional experience.
He has been invited as a faculty expert by IIM Ahmedabad, IIM Bangalore, IIM Kozhikode, IIT Delhi, IIT Kanpur, IIT Madras, IIT Bombay, IIT Kharagpur, NITIE Mumbai, NIT Surat, NIT Trichy, NIT Calicut, IRMA, AMA, BCCI Kolkata, L&T-IPM.
He holds a PhD in Supply Chain Management from IIT Delhi, India, an MTech in Industrial Engineering from IIT Delhi, and a Bachelors of Engineering in Mechanical Engineering conferred with a Gold Medal from one of the oldest Government Engineering Colleges, Birla Vishvakarma Mahavidyalaya Engineering College, Sardar Patel University, India.
His areas of interests include Logistics and Supply Chain Management, Transportation Management, Project Management, Rail Operations, Safety and Sustainability, Service Operations Management, Lean Six Sigma, Design Thinking, Optimization and Statistical Modelling, and System Dynamics.

Paperback

  • ISBN: 1-0364-5218-2
  • ISBN13: 978-1-0364-5218-6
  • Date of Publication: 2025-08-05

Ebook

  • ISBN: 1-0364-5219-0
  • ISBN13: 978-1-0364-5219-3
  • Date of Publication: 2025-08-05
, , , ,
551

Subject Codes:

  • BIC: KNS, KJSU, KJMQ
  • THEMA: KNS, KJSU, KJMQ
551

Recommended

9781527539594-2
View more This product has multiple variants. The options may be chosen on the product page

Online Arbitration in Theory and in Practice

A Comparative Study of Cross-Border Commercial Transactions in Common Law and Civil Law Countries
By: Ihab Abdel Salam Amro
From £29.99

Amro presents an overview of online arbitration and electronic contracting worldwide, examining their national and international contexts and assessing their ongoing relevance. As such, he offers solutions to the challenges facing online arbitration and electronic contracting.

View more This product has multiple variants. The options may be chosen on the product page
9781527539594-2
View more This product has multiple variants. The options may be chosen on the product page

Innovative Solutions for Creating Sustainable Cities

Edited By: Sylvie Albert
From £38.99

How do we manage the challenges confronting cities? This volume brings together international experts to provide stimulating new ideas and successful examples of tools being used worldwide to make the places we call home more liveable and sustainable.

View more This product has multiple variants. The options may be chosen on the product page
9781527539594-2
View more This product has multiple variants. The options may be chosen on the product page

International Trade and Economic Growth in the Korean Economy

By: Shin-Haing Kim, Taegi Kim, Keunyeob Oh
From £39.99

This book provides an insightful analysis of Korea’s remarkable economic growth, tracing its development from one of the poorest countries in the 1960s to a global high-tech leader. It explores the role of trade, R&D, and technology, with implications for developing countries.

View more This product has multiple variants. The options may be chosen on the product page
9781527539594-2
View more This product has multiple variants. The options may be chosen on the product page

Publishing and Culture

Edited By: Dallas John Baker, Donna Lee Brien
From £38.99

Exploring the culture, practice and business of book production, distribution, publication and reception, this anthology demonstrates that publishing needs to be understood as a social and cultural practice, and not just as a business.

View more This product has multiple variants. The options may be chosen on the product page
9781527539594-2
View more This product has multiple variants. The options may be chosen on the product page

Peace and Conflict Resolution in Africa

Lessons and Opportunities
Edited By: Ernest E. Uwazie
From £35.99

This conference proceedings compiles reflections on both historical and contemporary conflicts in Africa, focusing on issues of ethno-religious conflicts, corruption, and land. It also documents areas of progress in legitimizing democracy and conceptualizing social justice.

View more This product has multiple variants. The options may be chosen on the product page
9781527539594-2
View more This product has multiple variants. The options may be chosen on the product page

Alfred Marshall’s Last Challenge

His Book on Economic Progress
Edited By: Katia Caldari, Tamotsu Nishizawa
From £34.99

This text presents Alfred Marshall’s final, unfinished, and unpublished book. His grand editorial project, intended to culminate in a final work on economic progress, was cut short by his death. These surviving notes reveal the great economist’s wisdom and modernity.

View more This product has multiple variants. The options may be chosen on the product page
9781527539594-2
View more This product has multiple variants. The options may be chosen on the product page

Why the Conventional Wisdom about the 2008 Financial Crisis is Still Wrong

Ten Years Later
By: Paul Mueller
From £25.00

Much of what you’ve been taught about the 2008 financial crisis is incorrect. It wasn’t caused by free market capitalism, but by market distortions from government subsidies and misregulation. The new regulations haven’t solved the problem—in fact, they may have made it worse.

View more This product has multiple variants. The options may be chosen on the product page
9781527539594-2
View more This product has multiple variants. The options may be chosen on the product page

Financing Innovation and Sustainable Development in Africa

Edited By: Steve Kayizzi-Mugerwa, Muna Ndulo
From £35.99

Deriving from a symposium held at Cornell University in April 2014, the papers here consider the role of the banking system, the stock market, credit access, external aid, and sovereign wealth funds with regards to the sustainable development of the economy throughout Africa.

View more This product has multiple variants. The options may be chosen on the product page
9781527539594-2
View more This product has multiple variants. The options may be chosen on the product page

Classical Morality in International Peremptory Criminal Law

By: Farhad Malekian
From £39.99

This book argues that if law is not underpinned by a moral understanding, the moral law itself is violated. It objects to impunity for those who contravene international peremptory criminal law, reaffirming universal principles of truth, equality, and the essential value of man.

View more This product has multiple variants. The options may be chosen on the product page
9781527539594-2
View more This product has multiple variants. The options may be chosen on the product page

Using Poetry for Economic Analysis

Economics Meets Literature
By: Ky-Hyang Yuhn
From £43.99

This book is the first to amalgamate economics with poetry, novels, paintings, and movies. It presents the principles of economics in plain and lyrical English, analysing real-world issues for students, financial practitioners, and lay readers alike.

View more This product has multiple variants. The options may be chosen on the product page

Meet The Author

Jitesh J. Thakkar

No products were found matching your selection.