Enhancing Customer Experience in the Service Industry
The essays included in this text provide a new and definitive overview of customer experience and how it can be managed and enhanced in the service industry. The highly qualified international team of contributors ensures that it adopts a global perspective.
Fostering Culture Through Film
The book highlights the theories and practical applications by which instructors of foreign languages and cultural studies use contemporary film to provide insightful readings on diverse local communities.
Measuring the Evolution Controversy
Why do so many people reject evolution? The authors postulate the “incompatibility hypothesis”: a fundamental conflict between scientific rationalism and supernatural belief. They test this by examining how education and religiosity impact evolution’s acceptance.
English as a Foreign Language for Deaf and Hard-of-Hearing Persons
This volume describes experiences of teaching foreign language to deaf and hard-of-hearing students and presents aspects of empirical research in this field. It discusses mainly the issue of specific methodology for teaching English as a foreign language to these learners.
Negotiating a Presence-Centred Christian Counselling
Kwan navigates between two counselling frameworks: one Eastern, secular, social scientific, and modern; the other Western, Christian, theological, and traditional; negotiating a revised presence-centred form of counselling that is cross-culturally sensitive.
Laughter and War
This book explores the impact of World War One in four countries, and breaks new ground by exploring this through the medium of what their respective populations laughed at, investigating four humorous-satirical magazines of the period.
Constraints and Driving Forces in Economic Systems
The various contributions to this volume have as their central point the forces driving development and the constraints hindering progress in a variety of economic systems and subsystems.
New Horizons in the Study of Motion
Recent studies in lexicalization patterns have attracted attention in fields such as linguistics regarding the online/offline verbalization of motion. These essays depart from such research to offer insights into new ways of applying motion and widening theoretical perspectives.
Offering perspectives from under-discussed linguistic contexts, including Spain and Austria, in addition to more prominent countries such as the UK, this title explores tensions between the local and the global in education, investigating its increasing commodification.
The Representations of Elderly People in the Scenes of Jesus’ Childhood in Tuscan Paintings, 14th-16th Centuries
Adopting an innovative approach, this book leads the reader through early modern Tuscan paintings to discover a new vision of intergenerational relationships. It reveals how old age was perceived at the end of the Middle Ages and the beginning of the Renaissance in Tuscany.
Shifting Visions
This global, interdisciplinary collection explores how gender and language create lived experience. Studies analyze topics from religion and politics to education and sexuality, with scholarship from Britain, Europe, North America, Asia, and Africa.
The Age of Asian Migration
Explore modern Asian migrations through the crucial lenses of women, refugees, and economics. This volume offers fresh insights and compelling new case studies on human movement since WWII.
Make Me Yours
Offering a subjective approach, González discusses the relational and psychodynamic aspects of the encounter between the work of the art and the viewer; one that, when seduction operates, is characterised by interplay, flow and conflict.
Voicing the Text
By using both drama and film, and by exploring the translation between the two, this study shows that voice can be placed in a grid where the subject, body, language and power interconnect in ways that question established ideas concerning voice – what it is and what it can do.
Of Treason, God and Testicles
This monograph analyses in what shape the interplay between widespread political and ideological Cold War convictions and Cold War notions of masculinity found its way onto British and American cinema screens during the early days of the conflict.
Communication and Information Technology in Society
This book explores the role of media in our modern, globalized world. Investigating communication through social sciences, cultural studies, and education, it offers unique insights from European countries in transition.
Pragmatic Perspectives on Postcolonial Discourse
Offering integrative investigations, the contributions here show how postcolonial Englishes, such as those spoken in India and Nigeria, have produced different pragmatic conventions in a complex interplay of culture-specific and global linguistic practices.
Female Beauty Systems
Female beauty systems sort individuals into “more” or “less” desirable. These essays examine Western female beauty systems over the centuries, considering how women have complied with, contributed to, profited or suffered from, and resisted them.
Doctoral Education in Architecture
Doctoral Education in Architecture: Challenges and Opportunities deals with a topic on which there is currently little literature available. Containing data from a pilot study and contributions on European schools, this volume provides insight for future challenges.
This cross-disciplinary collection explores how identities – individual, communal, and national – are constructed, maintained and contested. These essays emphasize the invariable ambiguity and instability of identity, offering new perspectives on a concept in ceaseless change.
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